🔵 Capability — roadmap— Mastered technology, not yet implemented on our own side — sold as a roadmap item, never as proven.
AI applied to phone calls (roadmap)
This is a roadmap capability: we have the technical skill, but it is not yet in production. Sold as a plan, never as an already-proven system.
We have the technology to transcribe, summarize, and score the quality of phone calls with AI, but this capability has never been put into production on any project in this workspace so far. We offer it as a roadmap item — with clear scope, technical risks, and timeline — never as an already-proven system.
In short
- AI-driven call transcription, summarization, and quality scoring.
- Technically mastered capability; never put into production so far.
- Sold and planned as a roadmap item, with its risks stated up front.
A real technical risk we state up front
A finding of our own, from an earlier attempt at a related case: WhatsApp call screen recordings on Android devices don't always capture audio. Before promising a transcription from any audio source, we verify that the source actually contains usable audio — exactly the kind of detail that separates an honest roadmap from an empty promise.
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