🟢 Proven— It's running in production today, in a real operation.
How our ticketing and support system works
We build and deploy ticketing and support systems that run in production today: a ticketing server running as a system service (Flask + Waitress, managed with NSSM for automatic restart), a dedicated ticket and message database, and a unified view of each customer so no agent starts a conversation from zero.
In short
- A ticketing server in production, not a prototype.
- A dedicated database for tickets and WhatsApp messages.
- A unified customer view across channels.
- Data-integrity rules and canonical parsers, so the same ticket is never read two different ways.
What's included
The system runs as a Windows service (NSSM), which means it restarts on its own if the server restarts — it doesn't depend on someone leaving a window open. The data layer separates tickets from WhatsApp messages, with canonical parsers that normalize the format before saving, and integrity rules that prevent duplicate or orphaned records.
Customer-facing reads apply a strict filter on identifiers and deletion status — a discipline inherited from a real client who depends on it to avoid ever exposing a deleted ticket, or one from another channel.
Does this fit your operation?
Let's talk about your specific case — no generic pitch decks.
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